Coming soon — join the waitlist
Haunt Passport
Haunt Passport · Customer Portal

Your guests are
already on their phones.

The Haunt Passport Customer Portal puts your attraction in guests' hands while they wait in line — discounts, wait times, attraction reviews, and in-line engagement — turning dead time into part of the experience. And because it's connected to Haunt Passport, everything is tied to the guest you already know.

Get early access
Be first in line when the Customer Portal launches. Early access operators help shape the feature set — and get priority onboarding at no extra cost.
No spam. Waitlist updates only. Unsubscribe any time.
💀
You're on the list.
We'll be in touch before the Customer Portal launches. Early access operators shape the product — expect to hear from us.
See what's coming
What's coming

Every feature built around
the guest you already know.

Because the Customer Portal is connected to Haunt Passport, every interaction is tied to a real guest identity — not an anonymous session. That changes what's possible.

📱
In-line engagement — turn the wait into the warm-up
Guests waiting 20 minutes in line aren't having an experience yet — they're just waiting. The Customer Portal changes that. Haunt lore, countdowns, character backstories, polls, and atmosphere-building content fill the wait with something that primes the scare rather than deflating it. The experience starts before they walk through the door.
⏱️
Live wait times per attraction
Real wait time estimates per attraction — pulled directly from RFID throughput data already running in Haunt Passport. Guests see accurate wait times without you lifting a finger. They make better decisions about which attraction to hit first, which reduces bunching and improves your overall flow.
🎟️
Merch and F&B discount claims
Push exclusive in-app offers to guests while they're on your property — 20% off at the merch tent, a free item with any food purchase. Guests claim it from the portal, staff scan it. Drives incremental revenue from guests who wouldn't have stopped at the booth otherwise.
⭐
Per-attraction guest reviews
Guests rate and review individual attractions — not just the overall event — from the portal after they exit. Every review is tied to a verified ticket holder, not an anonymous internet commenter. Operators see reviews per attraction in real time, so you know which zones are landing and which need attention during the season, not after.
📸
Photo moments and social sharing
Designated photo moment prompts push to guests at the right time — after a particularly intense zone, at your best-lit set piece, or at the exit. Shareable content templates make it easy for guests to post. Every post is organic marketing for your next weekend's ticket sales.
💰
In-app upsells and future visit offers
A guest who's already inside and having a great time is your best prospect for a future ticket sale. The Customer Portal can surface upgrade offers (Fast Pass, VIP add-ons) to guests who arrived on General Admission, and push discounted return visit offers before they leave the property. Converts your happiest guests into repeat buyers at the exact right moment.
🤖
cogniBOX integration — the portal knows what the characters know
When a guest has interacted with a cogniBOX character that spoke their name, the Customer Portal knows. Future interactions can reference the experience — "Did Malvek find you in Zone 3?" — creating continuity between the in-attraction AI and the guest's phone. The experience doesn't end when they exit the zone.
The guest experience

What a night looks like
with the Customer Portal.

🎟️
Pre-visit
Ticket confirmation unlocks the portal
When a guest buys a ticket through Haunt Passport, their confirmation email includes a link to the Customer Portal. They arrive already connected — no download required.
📡
Gate check-in
RFID links their identity — portal activates
The moment they scan their ticket and receive their RFID wristband, the portal switches to live mode. Wait times, discounts, and engagement content go live for their specific visit.
⏱️
In line
Wait time, lore, and atmosphere while they queue
Instead of scrolling social media in line, guests are inside your world — reading character backstories, seeing live wait times for each attraction, and claiming merch offers.
🤖
Inside the attraction
Characters know them. The portal knows too.
cogniBOX speaks their name. The actor knows their group. And the Customer Portal, connected to the same identity chain, can acknowledge what happened inside when they re-emerge.
⭐
Post-attraction
Review prompt, photo moment, next attraction wait time
As they exit, the portal prompts a quick attraction review, surfaces a photo moment, and shows wait times for their next stop. The experience keeps moving — no friction, no guessing.
💀
Exit
Return visit offer lands before they reach their car
A discounted return visit or next-year early access offer pushes to the portal as they exit. Your happiest guests — in the best possible moment to convert.
What this means for you

The Customer Portal isn't a guest feature. It's a revenue and intelligence tool.

Every interaction guests have in the portal creates data and drives revenue that wouldn't exist without it.

📊
Attraction-level feedback
Know which of your attractions guests love and which fall flat — during the season, in time to fix it.
💵
Incremental F&B revenue
In-app discount claims drive guests to merch and food booths they'd have skipped otherwise.
🔄
Return visit conversion
Exit-moment offers convert your happiest guests into advance buyers for next weekend or next season.
📢
Organic social reach
Photo moment prompts and shareable content turn every satisfied guest into a marketing channel.
🧠
Guest behavior data — per real ticket holder
Because every portal interaction is tied to a verified Haunt Passport ticket purchase, you're not looking at anonymous session data. You're looking at real guests with real purchase histories — which makes Haunt AI's insights significantly more powerful season over season.
Haunt Passport

Be first through the door.

Early access operators get priority onboarding, direct input on the feature roadmap, and launch pricing. Don't wait until it's available to everyone.

No spam. Waitlist updates only.